Voice & Customer Operations
We provide the human voice for your brand. From seamless inbound support to strategic outbound campaigns, we enhance customer satisfaction and drive revenue.
Scalable, professional, and results-driven communication services.
Professional handling of incoming customer calls with exceptional service and support.
Strategic outreach campaigns to generate leads, conduct surveys, and promote products.
Round-the-clock support to enhance customer satisfaction and brand retention.
Targeted campaigns to identify and qualify potential customers for your sales pipeline.
Strategic campaigns for product promotion, cross-selling, and brand awareness.
Breaking language barriers with support in multiple global and regional languages.
We focus on the KPIs that drive business growth and customer loyalty.
Solving customer issues on the very first interaction to reduce callbacks.
Consistently high ratings from customers for empathy and problem solving.
Efficient Average Handling Time without compromising on service quality.
Your data is safe with us. We adhere to strict data protection protocols including PCI-DSS compliance for payment handling and ISO 27001 standards for information security. All calls are recorded and stored in encrypted servers.
We use enterprise-grade tools to ensure connectivity and analytics:
Maximizing agent talk time
Salesforce, Zoho, HubSpot
Intelligent routing
Speech-to-text analysis
Clear communication for global clients.
Experts in soft skills and sales.
Ramp up agents during peak seasons.
Daily detailed performance reports.
Reduce operational costs by 40%.
We never miss a call.
Partner with Veniyas Global Services for seamless voice process outsourcing.
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